Connectivity
Internet Keeps Dropping? PPPoE and Router Checks
An intermittent connection -- one that works, then drops, then comes back -- is often more frustrating than a connection that's simply down, and usually points to a different cause than a full outage.
Narrow down the pattern
- Does it drop at the same time every day (e.g. every evening)? This often points to peak-hour congestion or overheating from extended use.
- Does it drop only on Wi-Fi, or on wired connections too? Wi-Fi-only drops usually mean interference or a coverage issue, not the connection itself.
- Does it drop for a few seconds, or completely disconnect and reconnect (visible as your Wi-Fi icon disappearing and reappearing)?
- Is it affected by weather (heavy rain/wind)? This can point to an outdoor cable, antenna, or fiber-splice issue.
Common causes and fixes
- Overheating router: move it to a cooler, more open location, away from direct sunlight or enclosed cabinets.
- Loose cable connection: unplug and firmly reseat every cable at both ends, including any fiber/DSL connector.
- Wi-Fi interference: other networks, microwaves, and cordless phones can cause intermittent Wi-Fi drops -- see our Wi-Fi coverage guide.
- PPPoE re-authentication issues: if you connect via a username/password (common on fiber), repeated drops can be an authentication problem -- see our PPPoE guide.
- Old router firmware or aging hardware: may need a firmware update or replacement.
Keep a simple log
If the problem continues, note down the date, time, and how long each drop lasts for a day or two before contacting support. A clear pattern (e.g. "drops every evening between 7-9pm for about 30 seconds") helps your provider diagnose the cause far faster than "it keeps disconnecting."
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