Internet Payment and Account Reconnection Help

I paid, but my internet is still disconnected

1. Check your payment confirmation message (SMS/email/mobile money receipt) to confirm the payment actually completed successfully and wasn't reversed or failed.
2. Wait a few minutes -- most payments reconnect your service automatically, but there can be a short delay while it's confirmed and applied to your account.
3. Restart your router once the payment has had a few minutes to process (see our restart guide).
4. If a specific payment reference/code was given, keep it handy -- you'll need it if you contact support.

My bill or renewal date looks wrong

• Check whether your package or plan changed recently -- a plan upgrade/downgrade can shift your billing date.
• Confirm which billing cycle you're on (e.g. monthly vs. a shorter/longer prepaid period).
• Compare against your last few payment confirmations to spot any pattern.

I want to avoid unexpected disconnections

• Ask your provider whether automatic renewal or reminder notifications (SMS/email) are available.
• Note your exact renewal date so you can pay ahead of time if paying manually.

Still unresolved?

Contact support with your account number and payment reference ready -- see what information to provide for the fastest resolution.