Manage Subscribers in AutoXpon Billing

Create the right kind of account

• Choose PPPoE, Hotspot, Static IP, or DHCP before entering connection information; the form presents different fields for each type.
• Assign a package and router, then add the customer and location data required for your workflow.
• For an additional service at the same customer, use Parent Account/Add Service so wallet and billing history can remain connected instead of creating an unrelated customer.
• For a static-IP customer, reserve an address outside DHCP/hotspot pool ranges. The application checks uniqueness, but pool design remains a network-planning responsibility.

Operate the lifecycle deliberately

1. Use Suspend, Reconnect, or Disconnect for service-state changes; use Force Disconnect Session Now when the objective is only to end a current session.
2. Renew a subscription only when its wallet balance can cover the package charge; use Extend Expiry for an intentional goodwill extension.
3. Use Schedule an Action for controlled future disconnects, reconnects, or package changes, and cancel it if the customer’s situation changes.
4. After a factory reset or major router configuration loss, use the router’s resync/reconfigure actions as appropriate and verify one test subscriber before bulk work.

Product-source basis

This workflow is verified against the current AutoXpon Billing Subscribers module and in-product help. Permissions determine which staff members can view or change subscriber data.